Privacy Policy

At Nand Gokul Ghee, the trust our families have placed in us for over sixty years is something we never take lightly — and that includes your privacy. This policy explains what information we collect, why, and how we look after it.

1. Information We Collect

When you use our website or place an order, we may collect:

• Contact details — your name, delivery address, email address, and phone number.
• Order information — the products you buy, order value, and order history.
• Communications — messages you send us by email or phone.
• Technical data — basic information such as your browser and device, collected to keep the site working properly.

2. How We Use Your Information

We use your information to:

• Process, fulfil, and deliver your orders.
• Respond to your enquiries and provide customer support.
• Keep you informed about the status of your order.
• Improve our products, website, and service.
• Meet our legal and accounting obligations.

3. Payment Information

We do not store your card or payment details on our servers. Payments are handled securely by trusted payment providers who process your information in line with industry standards.

4. Sharing Your Information

We do not sell your personal information. We only share it with parties who help us run our business — such as delivery partners and payment providers — and only to the extent needed to serve you. We may also disclose information where required by law.

5. Cookies

Our website uses essential cookies to remember your cart and keep the site functioning. These do not identify you personally. You can control cookies through your browser settings, though some features may not work without them.

6. Keeping Your Information Safe

We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. While no method of transmission over the internet is completely secure, we work to safeguard your data at every step.

7. How Long We Keep It

We retain your information only for as long as necessary to fulfil your orders, provide support, and comply with our legal obligations. When it is no longer needed, we securely delete it.

8. Your Rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop using it for certain purposes. To make a request, contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The version published on this page is the one currently in effect. We encourage you to review it periodically.

10. Contact Us

If you have any questions about your privacy or this policy, reach us at nandgokulghee@gmail.com or call 08819-224464. Our address is B/4, Industrial Estate, Tetali, Tanuku, West Godavari, Andhra Pradesh 534211.